These Terms of Service ("Terms") are a binding agreement between you and BACKEND Booking LLC("BACKEND Booking", "we", "us") and govern your access to and use of https://backendbooking.com, our mobile applications, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, Community Guidelines, Acceptable Use Policy, Refund & Cancellation Policy, Copyright & IP Policy, and the EULA. If you offer services you are also bound by the Creator Agreement; if you book services you are also bound by the Customer Agreement.
Section 16 contains a binding arbitration agreement and class-action waiver that affect your legal rights. Please read it carefully.
1. What BACKEND Booking is
BACKEND Booking is an online marketplace that connects creators, freelancers, artists, photographers, videographers, musicians, models, streamers, influencers, businesses, and other professionals ("Creators") with users who wish to book them ("Customers"). We provide the technology for profiles, discovery, messaging, opportunities, bookings, and payments.
We are not a party to any booking. Creators are independent contractors, not employees, agents, or partners of BACKEND Booking. We do not supervise, direct, or control the services Creators perform, and we make no warranty about any user, listing, or deliverable.
2. Eligibility
You must be at least 18 years old, able to form a binding contract, and not barred from using the Service under applicable law (including US sanctions and prohibited-party lists). Businesses may use the Service through an authorized individual who accepts these Terms on the entity's behalf. Accounts previously terminated for policy violations may not be re-created.
3. Accounts and account security
Provide accurate, current information and keep it updated. You are responsible for all activity under your account and for keeping credentials confidential. One person may not maintain multiple accounts to evade limits, fees, or enforcement. Notify us immediately at contact@backendbooking.com if you suspect unauthorized access.
4. User responsibilities
You agree to (a) comply with all applicable laws, licensing, permit, and tax obligations; (b) honor the commitments you make in bookings, offers, and messages; (c) communicate respectfully and honestly; (d) upload only content you have the right to upload; and (e) follow our Platform Rules. Prohibited conduct is described in the Acceptable Use Policy.
5. Marketplace rules
Listings and profiles must be accurate and reflect services you can actually perform. Pricing must be complete — no undisclosed surcharges introduced after booking. Reviews must reflect genuine experiences; incentivized, traded, or fabricated reviews are prohibited. Discovery ranking is based on relevance, completeness, verification status, responsiveness, and performance signals; paid promotion is labeled where it appears.
All paid work arranged on BACKEND Booking must be booked and paid through the Service. Soliciting or accepting off-platform payment to avoid fees is a material breach and may result in immediate termination and forfeiture of pending payouts.
6. Bookings and opportunities
A booking is a direct contract between Customer and Creator formed when a request (or an accepted offer arising from an opportunity application) is confirmed and payment is authorized. The scope, schedule, deliverables, rate, and any usage rights are those shown in the booking record and any written terms the parties agree in messages. Opportunity posts, applications, offers, and hires follow the same rules; an offer is binding once accepted and paid. Changes to scope or schedule must be agreed in writing through the Service.
7. Payments, fees, and Stripe
Payments are processed by Stripe, Inc. Creator payouts are made through Stripe Connect, and by receiving payouts you agree to the Stripe Connected Account Agreement (which includes the Stripe Services Agreement). Stripe may require identity, business, and tax information and may restrict or delay payouts to satisfy legal and risk requirements.
BACKEND Booking charges a platform service fee (currently 10% of the booking amount unless otherwise disclosed) plus applicable payment processing fees. All fees are shown before you confirm payment. Customer funds for a confirmed booking are held until the delivery is complete and the review window closes, then released to the Creator net of fees. You authorize us to instruct Stripe to make the transfers, refunds, reversals, and adjustments described in these Terms and the Refund & Cancellation Policy.
If a payout is later reversed (for example by chargeback, fraud, or bank return), you authorize us to offset the amount against future payouts or to invoice you for it.
8. Taxes
Each user is solely responsible for determining, collecting, reporting, and remitting their own taxes. Creators are independent contractors and will receive tax forms (such as US Form 1099-K) from Stripe where thresholds are met. Where law requires, we may collect and remit sales tax or VAT and may withhold amounts or require tax documentation before paying out.
9. Subscriptions and promotions
Optional paid subscriptions and promotional placements renew automatically for the stated period until cancelled. You may cancel at any time and retain access through the end of the paid period; we do not prorate partial periods except where required by law. Purchases made through the Apple App Store or Google Play are governed by that store's billing and refund rules.
10. Intellectual property
The Service, including software, design, and trademarks, is owned by BACKEND Booking LLC and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, scrape, or create derivative works from the Service.
11. User-generated content
You retain ownership of content you upload. You grant BACKEND Booking LLC a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt for formatting, publicly display, and distribute your content solely to operate, secure, and promote the Service. This license ends when you delete the content, except for copies retained in backups, in the other party's conversation history, or as required for legal and dispute purposes. You represent that you have all rights and releases (including model releases) needed for the content you post. Ownership of work delivered under a booking is governed by the agreement between Customer and Creator; absent a written agreement, the Creator retains copyright and the Customer receives a non-exclusive license to use the deliverables for the purpose described in the booking. Copyright complaints are handled under our Copyright & Intellectual Property Policy.
12. Feedback
If you send us suggestions, we may use them without restriction or compensation.
13. Moderation, suspension, and termination
We may remove content, limit features, withhold payouts pending investigation, suspend, or permanently terminate accounts that violate these Terms or our policies, that create legal or security risk, or that harm other users. Where practical we give notice and an opportunity to appeal by emailing contact@backendbooking.com; we may act immediately for severe violations such as fraud, illegal content, or threats to safety. You may close your account at any time from Settings → Account. Sections 7, 8, 10–12, and 14–18 survive termination.
14. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE IDENTITY, CONDUCT, QUALIFICATIONS, OR WORK PRODUCT OF ANY USER, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. VERIFICATION BADGES INDICATE THAT CERTAIN CHECKS WERE COMPLETED — THEY ARE NOT A GUARANTEE OF ANY USER'S HONESTY, SKILL, OR SAFETY.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BACKEND BOOKING LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SERVICE OR ANY BOOKING. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID US IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
16. Dispute resolution, arbitration, and class-action waiver
Informal resolution first. Before filing a claim, email contact@backendbooking.com with a description of the dispute. The parties will attempt in good faith to resolve it for 30 days.
Binding arbitration. Except for claims that qualify for small-claims court and claims for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in the State of Delaware, USA or conducted remotely at your election. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action and jury waiver. Disputes will be brought only in an individual capacity. You and we waive the right to a jury trial and to participate in a class, collective, consolidated, or representative action.
30-day opt-out. You may opt out of arbitration by emailing contact@backendbooking.com with your name, account email, and a clear opt-out statement within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
Disputes between users (for example about a booking) are between those users; our role is limited to the escrow, refund, and dispute-review process described in the Refund & Cancellation Policy and Safety & Trust Policy.
17. Governing law
These Terms and any dispute are governed by the laws of the State of Delaware, USA, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Where arbitration does not apply, the state and federal courts located in the State of Delaware, USA have exclusive jurisdiction. Nothing here deprives consumers of mandatory protections in their country of residence.
18. General
These Terms, together with the policies referenced above, are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Nothing in these Terms creates an employment, partnership, agency, or joint-venture relationship.
19. Changes to these Terms
We may update these Terms. Material changes will be announced in the Service or by email at least 7 days before they take effect. Continued use after the effective date constitutes acceptance; if you disagree, close your account.
20. Contact
BACKEND Booking LLC — contact@backendbooking.com or Contact & Support.
This document is provided for transparency and is not legal advice. Have a licensed attorney review it before relying on it.