Contact & support

How can we help?

Support hours are Monday–Friday, 9:00am–6:00pm US Eastern Time; we reply within 24 hours on business days. Safety reports are prioritized and reviewed within 24 hours.

• Email SupportAccount, bookings, profiles, and how things work.
• Report a UserReport a user, scam, or unsafe behavior. Reviewed within 24 hours.
• Report a Booking or Payment IssueCharges, refunds, escrow, Stripe onboarding, and payout timing.
• Privacy RequestAccess, correction, deletion, or export of your personal data.
• Copyright or Intellectual Property RequestDMCA notices, IP complaints, and legal process.
• General HelpAnything else — we'll route it to the right person.

Urgent safety issue? If you are in immediate danger, contact local emergency services first, then report the account. Legal notices and DMCA claims: Copyright & IP Policy. All policies: Legal.