Help center
How can we help?
Contact support
Email our team. Usually within 24 hours.
Report a problem
Report a user, a booking, or a bug.
Community guidelines
How we expect people to behave here.
Frequently asked
How do bookings and escrow work?
When a client books you, they pay upfront. Funds are held in escrow. Once you mark the work delivered, the client has 3 days to raise a dispute. If none is raised, funds auto-release to your Stripe payout account.
When do I get paid?
Funds release automatically 3 days after you mark a booking delivered, or immediately when the client approves. Payouts hit your bank via Stripe on Stripe's payout schedule (usually 2 business days).
How do I change my handle?
Handles are permanent for now to prevent link-hijacking. Reach out to support if you need help.
How do I delete my account?
Settings → Account → Delete account. This is permanent and removes all your data within 30 days.
What are the platform fees?
BACKEND takes a percentage of each completed booking, disclosed at checkout. Stripe processing fees are separate.
How does verification work?
Settings → Verification. Upload your ID and a selfie. Our team reviews manually within 48 hours. Approved accounts get a verified badge.